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and our bags with you.

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FAQs

WHERE DOES A PALE PETAL SHIP?

A Pale Petal ships everywhere in Thailand. Domestic orders over THB5,000 qualify for free shipping. We also ship internationally to any location accessible by major carriers. International shipments do not qualify for free shipping and associated import fees apply. For more information Click Here

WHAT PAYMENT METHODS DOES A PALE PETAL ACCEPT?

We accept Visa, MasterCard, all other major debit, credit cards, and Thai bank transfer. We unfortunately do not accept traveler’s checks.

WHEN WILL I RECEIVE MY ORDER?

All domestic orders will be dispatched using Flash Express usually within 1-2 working days. Please note that goods will not be dispatched on weekends or any other public holiday. If you are International, your order will arrive in your country of destination within 7-10 business days. However, once it has arrived it may be stuck in customs for an unknown amount of time.

HOW CAN I CHAGE MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email hello@apalepetal.com

CAN I CHANGE OR CANCEL MY ORDER?

Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to hello@apalepetal.com  

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your A Pale Petal account to check on your order status at any time.

HOW DO I MAKE A RETURN?

Please follow this link for any returns or exchanges you need to make within 15 days of your delivery.

WHAT ABOUT EXCHANGE?

For domestic exchanges, please contact hello@apalepetal.com Please note, we do not accept international exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.
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